Terms and Conditions

Please take time to read these user conditions carefully and assure you that we will exercise best endeavour at all times to ensure your satisfaction.


We will act as third party between the surgeon and yourself and always act in your best interest. The quote for surgery that we will supply will include the procedure that you and the surgeon have agreed upon.

New Look Holiday does not carry any responsibility for the work of the surgeon, clinic and its staff. New Look Holiday holds no medical qualifications. In case the surgeon does not recommend the surgery, we do not hold the responsibility. All the medical work undertaken is the responsibility of the clinic. The clinic will provide the client with all the necessary advices and instructions. If the client refuses to follow them resulting into any type of damage or loss because of the lack of care on the client’s side, New Look Holiday does not take any responsibility.



Our medical treatment quote will include all pre flight advices and third party services between yourself, the surgeon and surgery. Meeting you at the airport and professional chauffeuring between your accommodation and surgery for agreed treatments and medical appointments with the surgery. All pre-operative and post-operative consultations with your surgeon, the surgery and hospital accommodation. Beauty breaks and tours in Slovakia which would be agreed before the start of the contract. Our 24 hours care for you during whole New Look Holiday.

Our medical treatment quote will not include airfares to and from Slovakia, any unforeseen complications that may arise from the surgery or any other cause. This is not limited to but an example of this is additional stay in hospital, further unplanned surgery or consultations with other specialists.



The price of the overall service is a subject to change until the contract between the costumer and New Look Holiday comes into existence and the booking is confirmed. The contract between the client and New Look Holiday only comes into existence after the client sends the deposit and New Look Holiday issues an invoice for the client. The date on the invoice is considered as the starting point of the contract. By issuing the invoice by New Look Holiday the booking of the service is considered as confirmed.

After the agreement on the type of surgery and on the date of the treatment is made, a deposit of 450 EUR is required. This can be paid by a credit card or bank transfer. The rest of the payment is paid in Slovakia by cash or a credit card. By sending us the filled medical questionnaire, the client is confirming she/he has understood the terms and conditions. The surgery cancellation can be made no less than 14 days before the procedure. We reserve the right to charge 200 EUR from your deposit as a flat cancellation fee. 



With filled medical questionnaire you agree to let New Look Holiday and the clinic use this questionnaire for the purposes limited to medical use only. New Look Holiday does not take any responsibility in case the client has provided false information or has concealed client’s full medical history.

New Look Holiday is committed to safeguarding any personal information held within our database. We shall take every step necessary to protect personal data and information contained within our website as well as undertake to comply with United Kingdom or European applicable Data Protection legislation currently in existence.

The client is responsible for his safe arrival in Slovakia. New Look Holiday does not take any responsibility in case there is a delay in flight or if the client’s traveling documents are not valid or insufficient. The transport from the Kosice airport is free of charge. 

Medical and surgical advice given in this web site is intended to be accurate and to the best of our knowledge, however any advice given should be discussed and thoroughly understood with the surgeon before proceeding with treatments.



The consultations are free and you are under no obligation. Firstly we will send you reply by e-mail in 24 hours with more details of your stay which will give an overview of the chosen cosmetic surgery procedure with a link to an online Medical Questionnaire. Alternatively you can complete a Medical Questionnaire now.

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